Shipping & Delivery Policy

Last updated: 1 September 2026

Richmond Hound is operated by Waleed Asghar, sole trader, trading as Richmond Hound. For delivery questions, email waleedsaroya07@gmail.com.

Delivery destinations

We deliver to destinations made available at checkout. Available destinations, delivery services and charges may change from time to time.

Delivery charges

Delivery charges and available delivery options will be shown before you complete checkout.

Processing and dispatch

Estimated processing and dispatch times shown on our website are estimates unless we expressly state otherwise. Personalised, made-to-order or custom products may require additional preparation time. Where applicable, the expected timescale will be shown on the product page, at checkout or in your order communications.

Delivery times

Estimated delivery dates are provided in good faith but cannot always be guaranteed. Unless another delivery period has been agreed with you, goods will be delivered within the period required by applicable UK consumer law, generally no later than 30 days after the contract is entered into.

Delays

Delivery can occasionally be affected by carrier delays, severe weather, transport disruption or other circumstances outside our reasonable control. If a significant delay occurs, we will take reasonable steps to keep you informed. Nothing in this section affects statutory rights relating to late or failed delivery.

Tracking

Where tracking is available, tracking information may be sent to the email address or other contact details associated with your order.

Correct delivery information

You are responsible for providing a complete and accurate delivery address. If you notice an error after ordering, contact us immediately. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Risk and delivery

Responsibility for the goods passes to you when you, or a person identified by you other than the carrier, takes physical possession of them, subject to applicable law.

Lost or damaged parcels

If your parcel has not arrived when expected, or appears damaged on delivery, contact us at waleedsaroya07@gmail.com with your order details. We will investigate with the relevant delivery provider and deal with the order in accordance with your legal rights.