Frequently Asked Questions

A concise guide to Richmond Hound products, sizing, care, delivery and returns. If you need anything not covered here, please use our Contact page.

Are Richmond Hound products available to order?

Availability is shown on each product page. Products may be visible before stock is released; if an item is unavailable, it cannot be added to checkout.

How do I choose the right size?

Please use our Size Guide. Measure your dog’s neck rather than an old collar, and contact us before ordering if you are unsure.

What should I expect from natural leather?

Natural leather can vary in grain, texture and tone, and screen settings can affect how colours appear. These natural variations are part of the material rather than a manufacturing fault.

Can Richmond Hound products be personalised?

Selected products may offer personalisation. Please check the individual product page before ordering. Personalised or made-to-specification goods can be subject to different change-of-mind cancellation rules; see our Refund & Returns Policy and Terms of Sale.

How much is delivery?

Current destinations and delivery charges are set out in our Shipping & Delivery Policy. The options available to your order are confirmed at checkout.

What is your returns policy?

UK consumers buying online normally have cancellation rights, subject to statutory exceptions such as genuinely personalised goods. Full details and the return process are in our Refund & Returns Policy.

How should I care for Richmond Hound leather goods?

Please see Care & Gifting for the latest care guidance.

Do you work with trade or wholesale partners?

Trade enquiries are welcome through our Trade & Wholesale page. Product availability and order acceptance remain subject to confirmation.

How can I contact Richmond Hound?

For sizing, product, order, delivery or returns questions, please use our Contact page.